SubZero Rx offers free shipping within the U.S. for all retail orders, no matter the amount. Please allow two to five business days to process and review your order once it is submitted. SubZero Rx ships orders by UPS and USPS. Shipping times may vary after processing due to recipient location but usually take two to four business days. Wholesale orders are subject to shipping fees due to larger quantities and timeframe.
Customers outside the continental U.S. in Alaska, Hawaii, Guam, and American Samoa may experience longer shipping times. Deliveries to U.S. territories will be completed by USPS. APO/FPO active military customers will have their orders delivered by USPS. Please allow additional shipping time for active military orders. We do not ship outside the United States.
The given shipping timelines are estimates and do not account for holidays, inclement weather, backorders, or general postal service performance issues. Payment, receipt, and tracking information are provided via email after orders are completed.
UPS will not deliver to a P.O. Box. UPS delivers on business days only and does not provide service on holidays or weekends.
At SubZero Rx, we are proud to provide a premium selection of products at a price everyone can afford. Above all, we believe that customer satisfaction is of the utmost importance. Please check your order carefully for any damage that may have occurred during shipping. You may submit claims for damaged SubZero Rx items within three days of receiving your shipment via email at the information listed below. Please include specific details and photos of product damage.
We offer a full purchase refund within 30 days of the initial order date. Refund requests can be submitted via email or by contacting a support specialist through our toll-free number.
All refunds/exchanges are subject to review and are provided at the discretion of SubZero Rx. This is limited to one refund/exchange per customer. We want to ensure the customer satisfaction of all those who purchase any SubZero Rx products. That being said, if your product was purchased through a SubZero Rx distributor or retailer, you will need to return to the original purchase location in order to resolve any returns or exchanges. This policy only applies to retail orders, wholesale orders are subject to further review.